Paying for Potential, Using the Basics: How Misaligned Feature Activation Is Distorting Your Software ROI
Most organizations license software based on projected need rather than demonstrated behavior — a gap that quietly inflates costs and obscures genuine value. By examining which features employees actually activate versus which capabilities vendors promoted at the point of sale, technology leaders can build a far more defensible case for their software investments. This article presents a structured approach to realigning license portfolios with authentic usage patterns.